Terms of Service

Hesitant about the order🤔? 

At DE.CI, our goal is your satisfaction and happiness.  

We Deliver🚚 

We deliver our items with DHL (Third-party logistics companies), Your items will be delivered to your front-door. 

 

Want a refund/exchange 😕

Unfortunately, we have no refund or exchange policy. However, we offer a 100% money back guarantee on product defects.

 

If you have any questions or inquiries, please feel free to contact our Customer Satisfaction via email, care@deci-cairo.com, or call us at (+20)1225555150.

 

Warranty & Conditions📜

We offer a 3 years warranty on all our products against manufacturing defects and production faults. Several exclusions apply to the warranty terms. For this, please see the warranty exclusions below.

Limitations & Exclusions

Our warranty does not cover:

  • Normal and natural wear and tear
  • Damage caused by improper and excessive use and abuse
  • Improper assembly by unqualified persons
  • Damage from non-normal use of furniture (example: sitting/standing on a table)
  • Improper handling and moving of furniture
  • Exposure of product to undesired heat, moisture, liquids, and cleaning products
  • Environmental influences (example: dryness and humidity)
  • Color fading and physical deterioration caused by exposure to sunlight, artificial UV sources, or water cleaning
  • Accidental damages and stains (example: pets, heat sources, ink, beverages, food, cosmetics, other household stains)
  • Unauthorized attempts to clean, repair or modify product
  • Specific characteristics of product and material that are not covered by the warranty

 DE.CI reserves the right of final decision in case of any disputes.

  

For more information, please contact our Customer Satisfaction via email, care@deci-cairo.com, or call us at (+20)1225555150.

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